Terms Of Use


Please read these Terms Of Use (“Agreement”, “Terms Of Use”) carefully before using www.playisokay.ca (“the Website”) operated by Play Is Okay. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms of use for your use of the Website at www.playisokay.ca.

By accessing or using the Website in any manner, including, but not limited to, visiting or browsing the Website, submitting content or other materials to the Website, or ordering any product via the Website, you signify your acceptance of this Agreement and agree to be bound by these Terms Of Use.

Minors or people below 18 years of age are not permitted to use this Website.

Our products are intended for adult use only and are not suitable for children and should be kept out of the reach of children. All tools used for personal pleasure must be used carefully and responsibly between consenting adults.

Intellectual Property

The Website and its original content, features and functionality are owned by Play Is Okay and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Your Content

In these Terms Of Use, “Your Content” shall mean any audio, video text, images or other material you choose to display or submit to this Website. By displaying or submitting Your Content, you grant Play Is Okay a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Play Is Okay reserves the right to remove any of Your Content from this Website at any time without notice.

Personal Information

Play Is Okay uses updated technology to encrypt all personal information which you submit through our Website, including card numbers, address and other information. We encrypt this information using SSL technology which allows it to be transmitted securely over the internet without anyone else having access to it.

We collect and use information about you to communicate with you about our products, services and promotions. We also collect information to improve the shopping experience of Play Is Okay consumers.

To read our Privacy Notice, click here.

Orders – Sales Tax

You may place your order on our Website at any time, subject to any planned or unplanned periodic downtime. When products or services subject to sales tax are purchased from the Website, Play Is Okay will indicate the tax amount due at the point of purchase during checkout. 

Our E-Commerce Security

All communication between your browser and our server is protected by the current standard for e-commerce. We securely encrypt, verify and protect your personal data during transmission with Hypertext Transfer Protocol Secure. 

Play Is Okay can’t guarantee that unauthorized third parties won’t be able to defeat our security measures. We ask that you keep your account and password confidential and secure. Please notify us immediately of any compromise or unauthorized use of your account.

Product Returns or Exchanges

Given the sensitive nature of our products, we do not accept returns or exchanges. We do this for the safety and care of our customers and Play Is Okay team. Please select your products carefully.

Any problems or shortages with your order, or any product with a manufacturer defect, must be reported to Play Is Okay via our Customer Service Form within 24 hours of the tracked delivery date.

Order Cancellations

Once your shopping cart checkout process has been completed, your order cannot be cancelled, changed, or reversed. Please select your products carefully.

Should certain products become temporarily unavailable, Play Is Okay will send you an email explaining the fulfilment issue and the options available to you. Your order or product delivery may be delayed while Play Is Okay awaits your reply to the sent email.

Product Shipment

Orders are shipped from Vancouver, BC as quickly as possible, normally within 24-48 hours. Shipping a package within Canada generally takes Canada Post 3-9 business days to deliver, however estimates are not guaranteed. Depending on the destination of the package, weather, busy holiday seasons, and other delays, shipping times can vary.

Waiver and Limitation of Liability

Play Is Okay has promoted its products upon the understanding, and you hereby acknowledge the understanding, that Play Is Okay will not be responsible or liable for any form of consequential, incidental, statutory, punitive, exemplary or indirect damages of whatever kind or type arising from any type of commercial, business, environmental, tort, warranty, contract, strict liability, or other causes arising directly or indirectly from or in connection with any product and/or its use, including consequential damages for any injury to a person in the case of products purchased for consumer use, or with your use in any way of the Website. 


You agree to defend, indemnify and hold completely harmless Play Is Okay, its directors, and its employees from and against any and/or all claims, liabilities, causes of action, demands, damages, costs, and expenses, including attorney’s fees, arising from or related to your use of any items purchased via the Website or your breach of any of the provisions of these Terms Of Use. 

No Warranties

This Website is provided “as is,” with all faults. Play Is Okay does not necessarily support any individual’s choice of use for our products and holds no responsibility for the assumed function, physical reaction, outcome or effect of its products.

Play Is Okay expresses no representations or warranties, of any kind related to the Website or the materials contained on the Website. Nothing contained on this Website shall be interpreted as advising you. 

Play Is Okay does not adhere to manufacturer’s written or assumed claims. Play Is Okay does not honour manufacturer’s warranties. 


We may terminate your access to the Website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Websites

Our Website may contain links to third-party sites that are not owned or controlled by Play Is Okay. Play Is Okay has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We suggest that you exercise caution and read the terms and conditions and privacy policy of any third-party site that you visit.


If any provision of these Terms Of Use is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.


You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sub-licensing and/or otherwise commercialising any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing. 

Certain areas of this Website are restricted from being accessed by you and Play Is Okay may further restrict access by you to any areas of this Website, at any time, in absolute discretion. 


The Play Is Okay is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms Of Use without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms Of Use.

Entire Agreement

These Terms Of Use constitute the entire agreement between Play Is Okay and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of British Columbia, Canada, without giving effect to any principles of conflicts of law. You submit to the non-exclusive jurisdiction of the national and provincial courts located in Canada for the resolution of any disputes.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms Of Use by posting the updated terms on the Website. When we post modifications to this Agreement, we will revise the “last updated” date at the bottom of this web page. The modified Agreement will be effective immediately upon posting on the Play Is Okay website. 

Your continued use of the Website after any such changes constitutes your acceptance of the new Terms Of Use. We encourage you to review this Agreement periodically to ensure you are aware of the most up-to-date information about our Terms Of Use. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Website, rather discontinue any use of the Website immediately.

Contact Us

If you have any questions about this Agreement, please reach out to us via our Customer Service Form.

The Terms Of Use was last updated on October 21, 2020.